Words that Transform the Patient + Caregiver Experience
In this pre-recorded webinar, Jill Golde discusses how the words we use to advance our patient and caregiver experience strategies have a powerful impact on our aspirations, team engagement and our results. This course, in its entirety, will take an estimated 60 minutes to complete
Category
  • Person + Family Engagement
  • Performance Improvement
  • Patient Harm
Format
  • Webinar recorded
Credits
What Success Looks Like: Engaging Patient and Family Advisory Councils
Active and productive patient and family advisory councils (PFACs) offer a forum for hospitals to obtain ideas, input, and insights to guide quality improvement efforts. PFAC members bring their experience in partnering with healthcare professionals and sharing their unique perspectives.
Category
  • Person + Family Engagement
  • Performance Improvement
Format
  • Webinar recorded
Credits
EDTC Cohort Office Hour Series
Critical access hospitals (CAHs) play a crucial role in stabilizing and transferring patients in emergency situations. Improving emergency transitions of care is a key component of increasing the quality, effectiveness, and efficiency of health care services.
Category
  • Person + Family Engagement
  • Performance Improvement
Format
  • Webinar recorded
Credits
Engaging Your Team in Plan Do Study Act Cycles
This course will be sure to energize your team in completing process improvement projects. Process Improvement starts with the PDSA cycle. This course will provide your team with a brief overview of PDSA cycle development.
Category
  • Person + Family Engagement
  • Performance Improvement
Format
  • Webinar recorded
Credits