2024 Compass Office Hours

This course offers Compass HQIC participants the opportunity to tune in on open forums where the Compass HQIC team provides guidance, news, updates and answers participant questions. 


This material was prepared by Compass HQIC Network a Hospital Quality Improvement Contractor under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services (HHS). Views expressed in this material do not necessarily reflect the official views or policy of CMS or HHS, and any reference to a specific product or entity herein does not constitute endorsement of that product or entity by CMS or HHS. 12SOW Compass HQIC Network/Hospital Quality Improvement Contractor – [0419] – 01/12/2024.

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Compass HQIC participants

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The Compass Team


Charisse Coulombe, MS, MBA, CPHQ, CPPS, CPHIMS, CSM

Director of Health Services

Charisse Coulombe is director of hospital quality initiatives at the Iowa Healthcare Collaborative. In this position she is responsible for the management of IHC hospital focused projects, planning the delivery of programs and activities within Hospital Quality Initiatives and engaging hospitals for sustainable healthcare transformation. She is receiving a doctorate in organizational leadership from Concordia University in Chicago, has a master’s degree in business administration from University of Phoenix and a master’s degree in biology from Western Illinois University. Coulombe has provided leadership on many state and federal programs including providing strategy and technical support on federal government contract proposal writing and has previously led one of the CMS Hospital Improvement Innovation Networks.


Melissa Perry, MSW, LCSW

Project Coordinator

Melissa Perry is the project coordinator at Iowa Healthcare Collaborative (IHC). In this role she supports the development and execution of hospital quality initiatives including Hospital Quality Improvement Contractor (HQIC) network. Perry, a licensed clinical social worker, received bachelor and master’s degrees in social work from the University of South Florida. She is an experienced engagement professional with quality improvement and clinical experience working with patients and caregivers in ventricular assist devices (VAD), heart transplant, end stage renal disease, dialysis, mental health and substance abuse facilities and settings.


Christy Mintah, BSN, RN, CPHQ, CPPS

Clinical Improvement Consultant

Christy Mintah is a Clinical Improvement Consultant for the Hospital Quality Initiatives Department at Iowa Healthcare Collaborative and provides guidance and mentorship in quality and patient safety improvement initiatives. Mintah holds twenty-seven years of experience in nursing and has accomplished leading many quality projects and root cause analysis on opportunity areas in the hospital setting such as pressure ulcer prevention, positive patient identification, readmissions and adverse drug events. Mintah holds a Bachelor of Science in Nursing from Mount Marty University and is a Certified Professional in Healthcare Quality and Patient Safety. She was chosen as a participant in the first group of National Quality Mentors with the National Rural Health Association. She has spent her career working within the critical access hospital environment.


Lana Comstock, MSN, RN, CPHQ, CPPS

Clinical Improvement Consultant

Lana Comstock is a clinical improvement consultant for the hospital quality initiatives team at Iowa Healthcare Collaborative. She received her master’s degree in science of nursing education and has primary nursing experience in home care, long-term care and paralegal nursing. Comstock is an experienced nurse administrator with focus in nursing management, nursing education and organizational quality in various clinical settings. Her responsibilities within the HIIN included facilitation of the Falls Prevention Community of Practice and the Opioid Guardianship Project, as well as serving as a consultant to hospitals in Iowa, Illinois and South Dakota promoting all quality measures to improve safety across the board.


Kathy Collins, BSN, RN, CPHQ, CPPS

Clinical Improvement Consultant

Kathy Collins, a clinical improvement consultant at Iowa Healthcare Collaborative, is responsible for the coordination and implementation of quality improvement initiatives. She received her bachelor’s degree in nursing from University of Iowa and is a NAHQ certified professional in Healthcare Quality and a TeamSTEPPS master trainer. Collins has 15 years’ experience as a quality director with clinical experience in labor and delivery, medical-surgical, long-term care, home care and ambulatory care. She has led and facilitated quality improvement and patient safety initiatives in several Iowa hospitals.


Amanda Donlon, BSN, RN, CDCES, CPHQ, CPPS

Clinical Improvement Consultant

Amanda Donlon is a clinical improvement coordinator for the hospital quality initiatives team at Iowa Healthcare Collaborative. In this position she is responsible for the coordination and implementation of quality improvement initiatives. Donlon received a bachelor’s degree in nursing from Mount Mercy University. She has 10 years’ clinical experience in medical surgical, intensive care unit, nursey and postpartum, facility wide process improvement, quality reporting and as a diabetes program coordinator.

No continuing education is provided for this course. The user will receive a certificate of completion upon completing the course.

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