Discussing race and ethnicity can be challenging, especially when we may not have a clear understanding of these complex concepts. Learning more about these terms helps organizations and their staff with REAL data collection - race, ethnicity, and language. Collecting this data is required and having a better grasp of the concepts of race and ethnicity and how they affect patient experience is essential. Recognizing common challenges and utilizing best practices set the foundation for success. Employing training tools and resources supports continuous learning and improvement. Join this important discussion and receive access to a new REAL data collection training toolkit aimed at improving knowledge to create positive experiences for all people.

This material was prepared by Compass HQIC Network a Hospital Quality Improvement Contractor under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services (HHS). Views expressed in this material do not necessarily reflect the official views or policy of CMS or HHS, and any reference to a specific product or entity herein does not constitute endorsement of that product or entity by CMS or HHS. 12SOW Compass HQIC Network/Hospital Quality Improvement Contractor – [0392] – 11/09/2023.