Communication Conundrums

Communication triggers millions of neurochemical reactions that either builds trust, encourages the creation of new ideas, solves problems or it can do the opposite. Responding to challenging conversations requires awareness of self, knowledge of best practices when communicating, and lots of practice. This session will discuss the many intricacies of communicating while providing participants with actionable concepts to use in their practice, starting now.

This material was prepared by Compass HQIC Network a Hospital Quality Improvement Contractor under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services (HHS). Views expressed in this material do not necessarily reflect the official views or policy of CMS or HHS, and any reference to a specific product or entity herein does not constitute endorsement of that product or entity by CMS or HHS. 12SOW Compass HQIC Network/Hospital Quality Improvement Contractor – [0442] – 02/15//2024.

Target Audience

Hospital quality professionals, safety leads, risk management, education professionals, clinical managers, staff interested in better understanding and promoting a culture of safety within their organization.

Learning Objectives

  • Identify critical communication opportunities
  • Recognize your own communication style
  • Examine different communication techniques
Course summary
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Debra Morello MSN, RN, NPD-BC
Registered Nurse Clinical Educator for the South Dakota Association of Healthcare Associations (SDAHO)

Debra Morello MSN, RN, NPD-BC has over thirty years of experience in nursing. She achieved her Bachelor of Science in Nursing from Montana State University, her Master of Science in Nursing from the University of Phoenix and is board certified in Nursing Professional Development. Ms. Morello has worked in various specialties such as crisis intervention, neurology, cardiac, long-term care, labor and delivery and public health throughout the United States and overseas. Her expertise lies in orientation and onboarding, competency management, education, role development, collaborative partnerships, and research/EBP/QI with nurses and fellow healthcare colleagues.   

Currently Ms. Morello serves as the Registered Nurse Clinical Educator for the SDAHO. SDAHO membership includes independent and system organizations focusing on acute care, post-acute care, palliative care, home care, hospice care and assisted living. Ms. Morello provides support for SDAHO members in a variety of areas such as professional development, mentorship, process improvement and currently leads the SDAHO Nurse Leadership Program.

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