Connecting Your Hospital Culture of Safety to Patient Harm Reduction

According to the New England Journal of Medicine in February 2022, the strides made toward improving patient safety were quickly and severely reversed amid the unprecedented COVID-19 pandemic that swept the nation indicating that the healthcare system lacks a sufficient resilient safety culture and infrastructure. This has brought to light an opportunity and obligation to reevaluate healthcare safety with an eye toward building a more resilient healthcare delivery system. Successful and sustainable patient safety improvement rests heavily on an organizational culture of patient safety, in which leadership supports systemwide attitudes, actions, teamwork, and technology to reduce the risk of patient harm.


This material was prepared by Compass HQIC Network a Hospital Quality Improvement Contractor under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services (HHS). Views expressed in this material do not necessarily reflect the official views or policy of CMS or HHS, and any reference to a specific product or entity herein does not constitute endorsement of that product or entity by CMS or HHS. 12SOW Compass HQIC Network/Hospital Quality Improvement Contractor – [0269] – 02/03/2023.

Target Audience

Quality and infection control professionals, hospital leadership and nurse managers.

Learning Objectives

  • Define the Culture of Safety framework
  • Describe the role of leadership in creating an environment that prioritizes safety and supports blame-free event reporting
  • Demonstrate how hospitals have been able to successfully improve patient safety within the Culture of Safety framework
Course summary
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Marie Cleary Fishman, BSN, MS, MBA, CPPS, CHCQM

Vice President of Clinical Quality for the American Hospital Association

Currently, Marie Cleary-Fishman is responsible for leading the strategy and operations for the Funded Partnerships and Performance Improvement areas. A diverse portfolio of federally and privately funded work currently includes healthcare worker suicide prevention, vaccine confidence, healthcare associated infections, Living Learning Network and Project Firstline for the Centers for Disease Control and Prevention. She has also contributed work towards emergency preparedness for the Administration for Strategic Preparedness and Response organization as well as age friendly health systems for the John A. Hartford Foundation. Marie received her Bachelor of Science in Nursing degree from North Park College, a Master of Science in Nursing Education degree from DePaul University and a Master of Business Administration degree from North Park College. She is a certified professional in patient safety as well as healthcare quality and management.

No continuing education is provided for this course. The user will receive a certificate of completion upon completing the course.

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