Embedding Quality Improvement into Organizational Culture

Join your peers at Critical Access Hospitals (CAHs) in Iowa for a collaborative learning and action network (LAN) with the Rural Quality Improvement Technical Assistance (RQITA) team, led by Telligen. This LAN is aimed to bring your entire quality team up-to-date with relevant learning opportunities on quality improvement and the Medicare Beneficiary Quality Improvement Project (MBQIP) Program. 

Funding for this material was provided by the Iowa Department of Health and Human Services (Catalog of Federal Domestic Assistance (CFDA) 93.241).

Target Audience

Quality Improvement Professionals

Learning Objectives

  • Examine key quality improvement processes
  • Review different quality improvement (QI) tools and when to use them (PDSA, Fishbone, Root Cause Analysis)
  • Describe how to leverage MBQIP data for QI
  • Analyze  what resources are available from RQITA
Course summary
Course opens: 
Course expires: 

Ann Loges, BSN, RN, Senior Quality Improvement Facilitator, Telligen
Ann Loges has thirty-one years of nursing experience. Her major accomplishments include leadership in multi-hospital improvement initiatives, electronic health record implementation responsibilities and hospital strategic planning with ties to point of care goals. Ann has experience in the full spectrum of quality data; from patient level chart abstraction, data reporting and use of data measures to drive improvement. This includes practicing as a quality director in a critical access hospital and offering direct technical assistance to multiple hospitals while collaborating with state and federal partners.


Courtnay Ryan, Program Specialist, Telligen
Courtnay Ryan has over twenty years of experience in the healthcare industry. At Telligen, she supports long-term care facilities with quality measure reporting, teaches quality improvement methodologies, assists the LAN Quality Innovation Network - Quality Improvement Organization strategy for events and provides technical assistance. Her work in healthcare has spanned across many areas including being a certified nursing assistant, performing administrative duties including emergency department admissions/discharges, billing and coding and serving as a QI specialist for the Colorado State Office of Rural Health.

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