Engaging Patient and Family Advisory Councils in Hospital Quality Improvement Activities

Active and productive patient and family advisory councils (PFACs) offer a forum for hospitals to obtain ideas, input, and insights to guide quality improvement efforts. PFAC members bring their experience in partnering with healthcare professionals and sharing their unique perspectives. This series will highlight the value PFACs bring, identify the key topic areas to engage PFACs in performance improvement, best practices for presenting, receiving, and acting upon their feedback.

This material was prepared by Compass HQIC Network a Hospital Quality Improvement Contractor under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services (HHS). Views expressed in this material do not necessarily reflect the official views or policy of CMS or HHS, and any reference to a specific product or entity herein does not constitute endorsement of that product or entity by CMS or HHS. 12SOW Compass HQIC Network/Hospital Quality Improvement Contractor – [0224] – 10/29//2022.

Target Audience

  • PFAC Teams

Learning Objectives

Session 1: The Value of Engaging PFACs in Hospital Quality Improvement Initiatives
  • Describe the value PFACs have in improving the patient experience and performance measures
  • Identify the characteristics of PFACs that are having a positive effect on quality and safety
  • Showcase successful hospitals that have made quality and safety improvements
Session 2: Key Areas of Focus for Performance Improvement
  • Identify key areas of improvement
  • Share what data needs to be presented and how to present it
  • Discuss confidentiality agreements that need to be in place
Session 3: Key Areas of Focus for Performance Improvement
  • Share public information with PFAC members (i.e., CMS Care Compare web site)
  • Determine what actions to take based on the guidance provided by the PFAC in developing and measuring performance improvement interventions
  • Discuss the value of their engagement in the Performance Results
Course summary
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Pat Merryweather-Arges, Executive Director, Project Patient Care

Pat Merryweather-Arges serves as the executive director of project patient care bringing the voice of patients, residents, families and caregivers to policy and performance improvement initiatives. She has served as an executive director of a three-state QIO and senior vice president with the Illinois Hospital Association. Merryweather-Arges serves on the IHC Board of Directors and state, national and international healthcare, quality and safety boards and committees. She also is a child life volunteer at a children’s hospital for the past 28 years. 


No continuing education is provided for the on-demand sessions of this course.1.0 nursing contact hours will be awarded for each LIVE session by the Iowa Hospital Association, Iowa Board of Nursing Provider No. 4. Iowa nursing contact hours will not be issued unless your Iowa license number was provided at registration. For nursing contact hours to be offered, you must log in individually, your webinar sign-in and sign-out times will be verified. Partial credit will not be granted. Attendees outside Iowa should check with their state Board of Nursing for nursing continuing education requirements.

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