Facebook
Twitter
LinkedIn
Forward
Words that Transform the Patient + Caregiver Experience
In this pre-recorded webinar, Jill Golde discusses how the words we use to advance our patient and caregiver experience strategies have a powerful impact on our aspirations, team engagement and our results. This course, in its entirety, will take an estimated 60 minutes to complete.
Transcript available upon request.
This pre-recorded webinar course was developed by the Compass Hospital Quality Improvement Contractor (HQIC) Network. The Compass Hospital Quality Improvement Contract is supported by contract number 75FCMC19D0028 from the U.S. Department of Health and Human Services, Centers for Medicare & Medicaid Services. The contents of this publication are solely the responsibility of the authors and do not necessarily represent the views of the U.S. Department of Health and Human Services or any of its agencies.
Target Audience
Clinical leaders and all staff caring for patients
Words that Transform the Patient + Caregiver Experience
Jill Golde, SVP, Global Services Language of Caring, a Branch of Planetree International
The words we use to advance our patient and caregiver experience strategies have a powerful impact on our aspirations, team engagement and our results. Language has the power to shift the conversation and is a key ingredient in transforming the patient, family and care team experience.
Learning Objectives:
- Identify keywords that propel patient experience conversations, instead of limiting the capacity for breakthroughs.
- Identify concrete language skills and words that enable care team members to build relationships quickly and strengthen engagement.
- Review strategies for engaging the entire healthcare team in choosing and using language that elevates the patient and caregiver experience to a breakthrough level.
Jill Golde, SVP, Global Services Language of Caring, a Branch of Planetree International
Jill Golde has been a creative force in the Language of Caring since its inception. Currently, she is responsible for learning about market needs, championing the Language of Caring with prospective clients and serving as presenter and coach with selected client organizations. Golde brings to Language of Caring and Planetree International more than 30 years of experience in organizational change, leadership development and training with private and public-sector organizations. She is known for her genuine connection and caring, sense of humor, astute observation skills and remarkable ability to share her perceptions in a constructive fashion.
No continuing education is provided for this course. The user will receive a certificate of completion upon completing the course.