Greenwood County Hospital is a 25-bed Critical Access Hospital in Eureka, Kansas with a population of 2,332 residents. In 2021, readmission rates continued to be high despite previous improvement efforts, indicating a need to re-evaluate process and strategies. The Readmissions Team was restructured at that time, adding team members and returning to basic best practice interventions. Collaboration continues to expand with care team members outside of the hospital, including home health, primary care and chronic care management services. Since restructuring, readmission rates have decreased by 33%. Join us to find out more about their processes, best practices and lessons learned.

This material was prepared by Compass, the Hospital Quality Improvement Contractor (HQIC) under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services (HHS). Views expressed in this document do not necessarily reflect the official views or policy of CMS or HHS, and any reference to a specific product or entity herein does not constitute endorsement of that product or entity by CMS or HHS. Publication No.  [0492] – 5/21/2024.